FAQ
1. What payment methods do you accept?
We accept various payment methods including credit/debit cards (Visa, MasterCard, American Express), PayPal, and cryptocurrency.
2. How do I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your package through our website or the courier's tracking portal.
3. Do you offer discreet packaging?
Yes, we understand the importance of privacy. All our packages are discreetly packaged with no indication of the contents inside.
4. What is your shipping policy?
We offer both domestic and international shipping. Domestic orders typically arrive within 3-7 business days, while international orders may take 7-14 business days depending on the destination and customs clearance.
5. What is your return policy?
We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 30 days for a full refund or exchange. Please refer to our Returns & Exchanges page for more details.
6. Are your products made from high-quality materials?
Yes, we source our products from reputable manufacturers known for their high-quality materials and craftsmanship. Each product undergoes rigorous quality control to ensure customer satisfaction.
7. Do you offer wholesale pricing for bulk orders?
Yes, we offer wholesale pricing for bulk orders. Please contact our customer service team for more information and to discuss your specific requirements.
8. Are your products legal to purchase?
Our products are intended for tobacco use only and are sold strictly for legal purposes. It is your responsibility to ensure compliance with local laws and regulations regarding the purchase and use of our products.
9. How can I contact customer support?
You can reach our customer support team via email at NatureGatherer@gmail.com or through our Contact Us page. We strive to respond to all inquiries within 24 hours.
10. Do you offer gift wrapping services?
Currently, we do not offer gift wrapping services. However, our products are carefully packaged and can be presented as gifts without additional wrapping.
11. Can I cancel or modify my order after it has been placed?
We process orders quickly to ensure prompt delivery. If you need to cancel or modify your order, please contact us immediately. Once your order has been shipped, we may not be able to make changes.
12. Do you offer discounts or promotions?
Yes, we frequently offer discounts and promotions on select products. Sign up for our newsletter to stay updated on the latest deals and offers.
13. Are your products dishwasher safe?
We recommend hand washing our products with mild soap and warm water to preserve their quality and longevity. Avoid using harsh chemicals or abrasive materials that may damage the surface.
14. Can I place an order over the phone?
At this time, we only accept orders placed through our website. Our user-friendly interface ensures a smooth and secure shopping experience.
15. Do you offer product customization or personalization?
Currently, we do not offer product customization or personalization services. However, we are constantly expanding our product offerings, so stay tuned for updates!